POSITION PURPOSE Provides analytical, functional support and maintenance of enterprise, regional or local level clinical software applications for multiple clinical user clients at Ministry Organization (MO) sites. Serves as a resource, interface and liaison with clinical user clients/business owners (i.e., physicians, nurses, pharmacists, etc.), technical applications staff and vendors to resolve problems with functionality of software applications.  Responds to clinical business process issues by researching routine to moderately complex application problems, developing solutions, conducting test cases and soliciting support from technical application staff or vendors in order to facilitate issue resolution. Performs pre-install testing of new releases of clinical applications/interfaces; reviews data and file layout structure; conducts file maintenance, updates tables and maintains profiles. Provides training and guidance to clinical user clients in utilization of new internal business processes and new systems or applications. Work activities require thorough understanding and experience in one or more clinical applications and the ability to analyze and facilitate application and system issues in order to meet customer business needs. Position incumbents are knowledgeable for the clinical applications of their assigned area and serve as a resource on technical issues, data analysis, report generation, and determining the nature of problems in providing a quick resolution.  Works with enterprise , regional or local level clinical applications and users that may be deployed across multiple ministry organizations and geographic locations. ESSENTIAL FUNCTIONS Provides analysis, functional support, and maintenance of specialized clinical application software.  Analyzes and responds to clinical business process issues by researching clinical application problems, setting-up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution. Troubleshoots and analyzes simple to moderately complex application functionality issues.  Interfaces with technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues (i.e., break/fix). Trains team members and user client on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes. Participates in projects involving the coordination of multiple teams involved in  the implementation of enhanced/standardization business processes; system conversion, pre-production file testing, and testing of new release software application functionality. Participates in meetings with team members and user clients. Develops and maintains clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships in order to support customer business needs. Interfaces with other TIS support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information; program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution. Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Performs other duties as assigned. MINIMUM QUALIFICATIONS Bachelor's degree in healthcare or information technology and a minimum of  three to five (3-5) years of related experience or a combination of five to seven (5-7) years of education and healthcare or IT experience, or an equivalent combination of education and experience.  Work experience is typically gained by working in specialized field or supporting a clinical information system. Intermediate proficiency with Windows based applications (Word, Excel, PowerPoint). Three to five (3 -5 yrs) supporting healthcare business software applications. 00098567
Salary Range: NA
Minimum Qualification
Less than 5 years

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